Facebook will pay $52 million in settlement with moderators who developed PTSD on the job

This post was originally published on this siteIn a landmark acknowledgment of the toll that content moderation takes on its workforce, Facebook has agreed to pay $52 million to current and

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How the “Plandemic” video hoax went viral

This post was originally published on this siteSince the COVID-19 pandemic began, the big social platforms have generally been quicker than usual to intervene in the spread of misinformation.

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Facebook has a big new plan to make money in India

This post was originally published on this siteOne challenge with writing about vast multinational corporations that have unfathomably large user bases is that they occasionally wade into

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A new lawsuit against YouTube shows how hard it is to get the company to respond to abuse

This post was originally published on this siteIf you are an average person having a customer service problem with a large social network, historically your best recourse has been prayer. Oh

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Zoom is showing how to respond to criticism the right way

This post was originally published on this siteSometimes it takes years of criticism to get a company to do the right thing. Every once in a while, it can happen overnight. Wednesday night was

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Google uses location data to show which places are complying with stay-at-home orders — and which aren’t

This post was originally published on this siteGoogle is using location data gathered from smartphones to help public health officials understand how people’s movements have changed in

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What Zoom doesn’t understand about the Zoom backlash

This post was originally published on this site[Ed. note: Today’s newsletter and column was written and distributed before Zoom CEO Eric S. Yuan published his 1,300-word plan to address the

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Google has been unusually proactive in fighting COVID-19 misinformation

This post was originally published on this siteLast week, as COVID-19 began its spread around the globe, I noted here that the epidemic had prompted a notable change in the big tech platforms.

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Jack Dorsey bought himself more time as Twitter CEO, but it might not matter

This post was originally published on this siteOn Thursday, after Jack Dorsey’s first public comments since he was targeted by activist investor Elliott Management, I suggested that the

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A canceled trip to Africa won’t be enough to save Jack Dorsey’s job

This post was originally published on this siteOn Tuesday I laid out Elliott Management’s case against Jack Dorsey — or at least, what we know about it so far. The activist investor

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